I would firstly like to thank and commend Airtime Solutions, for employing such helpful people and dedicated team players, who worked tirelessly to resolve my issue.The event started on Tuesday the 8th of July in the year 2025 when i finally paid my overdue balance, which was due to financial issues. I spoke to Kyle saying that the balance has now been paid to O2, and that O2 had removed the blocks i aquired. Kyle made the relevant phhones calls from his side and called me back, informing me of how much he knows about the job in hand, plus roughly how long the time schedule should be. The issue turned into issues, which went on to effect my driving business and my family income. After a few weeks of back and forth from dedicated Team Member Kyle, and the contacts he has forged at O2, whilst keeping me informed with regular phone calls and updates. Kyle suggested that sending out a new chip could possibly help to resolve the on-going job, and relieve my stressful few weeks. I recieved the new chip the day after, via a jiffy bag and in the first post of the day. I called Kyle to thank him for his swiftness and what i should do next, who then informed of my options and what would happen now. The next day my phone was back connected, which helped me to resume my business and my family income. Kyle gave me a courtesy call on my now reconnected number, to whom i thanked once again for his tunnel vision regarding my issue, and applauded him for his relentless customer service skills, in making sure i was kept fully aware about the situation.Secondly, i would like to mention the Customer Services Manager Matt, to whom i have spoken to for the past week. He was very helpful in his approach to putting me at ease, and clearly answered any questions that may have arisen for me. Upon our last conversation which took place last night, Matt fully understood the positon i was in regarding O2, and their stance on the July 2025 monthly balance. Instead of going the extra mile like Team Members would do, Matt insisted on going an extra 2 miles on my behalf. After making the relevant phone calls to his contacts at O2, and explaining my full situation clearly to them, he thencalled me back to finalise a result to my issue. Not only did Matt, bless his cotton socks, add a refund to my account for this month, he also corrected my business account to where i am paying the exact amount i should be.Once again, congratulations to Airtime Solutions for employing two dedicated, friendly, approachable, precise and all round excellent Team Players.
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With over 12 years’ experience Airtime Solutions Ltd has successfully established itself as one of the UK’s leading independent communications specialists. We review and manage the communications requirements for businesses of all sizes throughout the UK. Being independent our team are able to use their expertise and experience to provide clients with an unbiased view of the current marketplace to ensure that they benefit from the optimum solutions available.See more
