airtkt.com

Fraudulent Change Fee When Airline Changes Schedule

JetBlue changed the flight schedule for our departure flight from Jacksonville to New York to meet our international connection. JetBlue and Royal Air Maroc both notified me of the change directly and did not mention a need to re-issue the ticket. I received an e-mail from AirTkt.com asking me to confirm the time change for the flight, to which I responded. AirTkt then charged me $25 per ticket to "reissue" the confirmed tickets. The ticket was issued as a through ticket on Royal Air Maroc ticket stock, and JetBlue was perfectly prepared to honor the original ticket without re-issue. In other words, AirTkt baited me into authorizing an unnecessary re-issue with their e-mail stating that "If you will not reply to the email you may miss your flight." The email did not mention a fee involved with confirming that I was aware that the airline had changed the flight time. Finally, AirTkt completed the fraud by claiming that they needed to re-issue the tickets, but no actual re-issue was done. The ticket numbers remain exactly the same as when first issued in December. So, AirTkt charged me for something that not only was not "required", but no service was actually provided for the payment extracted. UPDATE: AirTkt kept responding to my e-mail with boilerplate pablum about their policies and nonsense word salads. This morning I was informed that they would be "making an exception" and refunding my $50. So, to prospective buyers, I say that you can, in fact, get a good deal on business class tickets from AirTkt, but remember that you are dealing with a consolidator, not a regular travel agency. Read and understand what you are buying. Buy separate travel insurance from a third party to cover the price of your non-refundable, non-changeable tickets in the event of an emergency cancellation. Realize that until you check in for your flight the airline can do nothing with your ticket, except maybe give you seat assignments. After you check in, the reverse is true. AirTkt is completely out of the picture. BUT, as this episode has demonstrated, AirTkt is a sleazy outfit that will try to game you for unearned fees on the back end. There are other reliable consolidators out there: Buy from one of them. If you buy a ticket from AirTkt, my advice is to follow up on the airline's web site to ensure that the airline has the reservation and then never communicate with AirTkt again about that reservation. Caveat Emptor, and travel on.

Date of experience: May 06, 2025