I WILL NEVER USE AIRTREKS AGAIN. In November 2019 we booked tickets from Seattle to Amsterdam then to Nairobi and back to Seattle for an August 2020 trip. We also booked our daughter from Philadelphia to Amsterdam and back. AirTreks was a delight to work with as long as we were booking. But then COVID hit. Under both US and European law if an airline cancels your flight you are entitled to a full refund. AirTreks refused to give us a full refund. They ultimately offered us 83% of our daughter's ticket and 40% of ours all the while claiming they weren't making any money on us. They were very hard to reach by phone and emails could take days to get a response. I persevered but after many phone calls and emails I finally resorted to filing a dispute with my credit card company. Twice someone at AirTreks asked me to withdraw my dispute without offering me anything new. Ultimately my credit card company resolved the dispute in my favor and I got my full refund.
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