Sendt: tirsdag 26. oktober 2021 kl. 06:31Til: AiryHairEmne: Re: AiryHair.com: New Order # 900000199My e-mail started with this."Hi, Thank you and I looking forward to the exstensions . Can I ask if they are sent? I live in Norway and have a apointment with my hairdresser 10 th november. He is a busy stylist so that is the only time he has. Best regards Marthe Have a nice day." Not room for the whole conversation, but it ended like this: Last replies from Airy Hair was: Fra: June Ellis, AiryNetwork.comSendt: tirsdag 26. oktober 2021 kl. 07:01Til: marthe bjerkeEmne: Re: Re: AiryHair.com: New Order # 900000199Hi,We just canceled and refunded the order.So you can save time and buy elsewhere and wont miss the appointment.However, since it is custom order, $3 USD/ set material wasting fee are applied.Thank youEmne: Re: Re: AiryHair.com: New Order # 900000199your order custom order, which we wasted material.And one more mail from Airy Hair:26. okt. 2021 kl. 07:10 skrev June Ellis, AiryNetwork.com : we will also reply with all the case, how you misread our notification and threaten us.We will send them to the evidence.Sorry, we have right to refuse any orders which is high risk such as yours.From me:Emne: Re: AiryHair.com: New Order # 900000199Hi, Thanks for the information . This is not good costumer service. If you refuse order, then you need to refound all of it. Normal is to ask the costumer if she/ he want to cansel the order because it may not arrive in time. And if the refound is only partial amount, then it is normal to inform before you cansel the order. To cansel the order without letting me know and just refound the part of the amount is actually stealing my money. Regards Marthe From Airy:Fra: June Ellis, AiryNetwork.comSendt: tirsdag 26. oktober 2021 kl. 08:45Til: marthe bjerkeEmne: Re: Re: AiryHair.com: New Order # 900000199stop the spam.you ordered custom hair order, you should pay either your waiting time, or cancellation fee, which is cleraly marked, in advance.I did not check the trustpilot for Airy before my order, but I see now that 25% here are not happy with customer service. It is not often that I turn to customer service as I normally receive the package quickly and am satisfied. I think 25% dissatisfaction is a high number as most people are not in contact with customer service. I see that their comments to those who are not satisfied are a little too defensive instead of accommodating. It is better to apologize instead of attacking. Customer service is important for a successful business.Awaiting your standard feedback that the customer is a difficult liar.And the refound was 6 USD less, not 3 USD as june said would be set for wasted material fee.Update after your reply: On your website: «You can withdraw or change your purchase within the 12 hours’ timeframe after the order was placed. If you want to cancel it afterwards, we charge a 30% fee for the materials wasted. «I did NOT cansel the order. I just had a question for the shipping. Then the extremely rude customer service canceled the item.
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