UNETHICAL BUSINESS PRACTICES – USED PRODUCTS SOLD AS NEW
We ordered a freezer from AJ Madison and it was delivered in January. The freezer they delivered was damaged, so we requested that they replace the unit. They delivered a replacement freezer in January that was also damaged.
The damaged freezer does not look like a factory finished product according to the product pictures posted online. The top of the freezer has a makeshift top on it that is visibly a repair. The freezer that was delivered is either a factory second that was sold as a brand-new unit, or a scratch & dent unit AJ Madison is selling as a new unit.
We requested that AJ Madison come and get the secondhand freezer and replace it with a new freezer and they are refusing to replace the defective unit. We’ve reached out to the Better Business Bureau, in addition to the manufacturer Koolmore. The only option we were given by Koolmore was to open an onsite repair ticket that must go through AJ Madison in order to try and make the freezer like factory new.
Customers need to be made aware they could get factory rejects or scratch & dent appliances falsely advertised and sold as brand new, without any recourse to have the product replaced.
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