Really rubbish, the worst customer service I think I have ever experienced.If you own an Akai pro product do not expect help when things go wrong.They do not help, answer emails other then you should have had a reply or check your spam folder, no real help at all.The UK support phone number is a dead phone line and the email support are just rubbish and no help, and ignorant.You will end up frustrated, annoyed and out of pocket when the product is not working as it should.I am actually in shock at how bad this companies support team are, they either do not read your emails properly or just do not give a s***.I would avoid and buy from another music equipment seller that has no connection to the parent company Inbrand Music. There are other music equipment manufacturers out that that actually care.They will take your money then ignore you when their equipment fails.I could go on but I think you get my feelings on this company and their attitude towards their customers...they suck!!Buy from Roland or Korg or even Behringer, they are way more helpful.UPDATE one year on, they never did sort my issue and my MPC X is crap TBHif you buy a brand new item, look after it, update it as advised then don`t update after the warranty runs out because IF the update recks your kit your screwed big time, they won`t` care or help, during this year no help at all.the ignorance continues and your warranty is worth nothing because you won`t get a reply or even help from any of them.warranty now expired so bin it, my item had a guarantee thet expired waiting!!!!!!!
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Akai is a consumer electronics brand name. The original company was founded in 1946 in Tokyo, Japan as Akai Electric Co.,
