I ordered a 70x70cm frame from AK Frames via B&Q. After a few days, delivery hadn’t happened, so I checked the reviews here and was dismayed to find a few negative ones. I phoned the company to find out, and was answered immediately by a lovely man who apologised. He explained that they were low on stock due to Black Friday, but a shipment of their materials was expected, and that he would ensure my order was prioritised. I received my frame within the new expected timescale and couldn’t be happier. Next time I’ll order directly from the company. Having a friendly voice at the other end of the phone made all the difference.
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