Ordered 8 frames on 15th Nov through B&Q. Was informed I would receive the items by 20th. Tracking number that AK Frames provided was invalid so contacted them through B&Q. After numerous messaging back & forth, and emailing AK Frames directly, I finally got told that it was a “courier” error and that they would send out replacements. Asked them for the tracking number for those items and was given the same number they gave me for my original order! Have called and left messages on the mobile number they display on their website - no one ever answers it or replies. I’ve been constantly chasing them and continually getting no reply or fobbed off. I have processed a chargeback through my bank to get my money back. Would never order through this company again, and I can see from other reviews that this is quite a common occurrence. AVOID.
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