I have a complaint against Alabama Power. I went to the Pelham location and spoke with a supervisor/specialist named Phyllis and she refused to let me get power turned on at a location that someone else had and left a bill behind. She told me that I was affiliated with the person and the bill had to be paid in order for me to get the power turned on, even though the name was in that tenant‘s name/her husband‘s name she still refused to allow me to have power turned on at the residence in another county. She told me that there was no one else at the office at that time that I can speak with that I cannot get information on anyone over her that she could pass my number along, and I would have to wait for them to contact me and let me know what’s the next move how is this fair to me that you wanna hold me accountable for someone else’s account and on top of that that person put my name because I didn’t know the person put my name on the bill as someone to contact and she turned around and use it saying that because they were because I knew that person in that person put my name on their own there as a contact that now I can I cannot have the power because I knew the person that lived there so how am I responsible for someone else’s bill? How are you holding me accountable for someone else’s bill? I never lived at that address. The address that I live it. I’ve been here for over 20 years so I have never had any anything established in the place where this person resides so how can I be held accountable and I told her how could she go online and add my name and me not sign papers or Alabama Power not contact me because when I had my account established, I had to bring drivers license and all other documents to say who I was in order to have my lights turned on so how was it was so easy for her to add me Onto her account and not be questioning about it is that not identity theft is that not fraud? I don’t know Miss Phyllis make it make sense to me. again this is for Phyllis at the Pelham office supervisor/specialist.
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Alabama Power provides the valuable combination of competitive prices, reliable electricity supply and unparalleled service to 1.4 million homes, businesses and industries in the southern two-thirds of Alabama. ... Find out who governs Alabama Power, CEO, management council and board of directors.
