Wow, where do I even begin with Alabama Power—sorry, “A Southern Company”? If you’ve ever wondered what it’s like to be trapped in a never‑ending carousel of incompetence, confusion, and “invisible deposits,” look no further. Power’s a necessity, right? Well, apparently not for these folks, who make Windows 98 look like a high‑speed fiber‑optic connection when you call to disconnect service.First off, let me applaud their stellar legal expertise. I asked to shut off power to a house I own—no lights, no appliances, nothing—and they insisted I pay my ex‑wife’s mysterious, phantom bill before they’d even entertain my request. When I pointed out there had been no service for a year, they suggested I “log into her account” to pay up. Fraud much? I half‑expect them to ask for my neighbor’s Social Security number next.Deposits? Oh, they’ve got deposits galore. I’ve paid four—yes, four!—and never seen a single refund. It’s like rent for an invisible power plant they claim ownership of via some arcane “core charge.” I wouldn’t be surprised if they branded it as “innovation.”And the customer service representatives? Let’s just say their GED‑level responses are award‑worthy—if the award were for “Most Likely to Confuse You Further.” One minute you’re asking simple questions about billing, the next you’re starring in an unsolicited data‑privacy horror show as they try to sling your ex’s personal info across the line for a mere eighty bucks. Spoiler alert: it’s a felony for them, too.Long story short, save yourself the headache. Buy a generator, invest in a solar panel, or move to the dark ages—just don’t subject yourself to this overpriced circus. Unless you’re into endlessly looping phone menus, phantom fees, and corporate “Southern hospitality” that’s really just a front for hustle and negligence, steer clear. My next step? A certified letter, regulatory complaints, and a highlight reel of call recordings. Trust me, it’s worth the popcorn. I just don't wanna pay the overprice for it. But I mean gotta have power pretty smart business plans handed to the wrong ones. Love that saying though what goes up must come down. or karma might be better. I like it is what it is. Cause I know I have to get on an unmatched level of sarcasm to make it through the phone chat even if its to check my bill. Hope yall enjoy chatting with barbera or whatever. GL. The entertainment is not worth the price though.
Claim your business profile now and gain access to all features and respond to customer reviews.
Alabama Power provides the valuable combination of competitive prices, reliable electricity supply and unparalleled service to 1.4 million homes, businesses and industries in the southern two-thirds of Alabama. ... Find out who governs Alabama Power, CEO, management council and board of directors.
