Dealing with Alabama Power is like gambling against the house in Vegas, they've got way more power about how it all goes or you could get a "random" win and get faster service. I got on, for what could be called "a 30 second question" and, after 35 mins of waiting i just hung the phone up.Before i've gotten in, relatively quick, and gotten an answer with a 5 min wait time as a minimum.And, really, it's not the fault of the individuals, it's how Alabama powers call system is structured. 5 mins of dealing with an automated call system whenm, really, all you want to do is get a person to answer a simple question.This is more a sign of the times with a lack of customer service and all the masses they deal with. I could blame it on bad hardware (and there are times i would be right) but it's not always that way.Sometimes people just "waste" Al Power's time calling in to argue about a bill when they don't understand how it works and, other times, they're absolutely right that they've been over-billed.Like i said, it's random and that's because it's gotten so big and they just have let some things get out of control.As far as the "people", i've delt with plent of them and they're great in my book. They only get a little snippy when others outright "attack" them.All in all, Al Power is mediocre at best with their support experience because they've got a large mass to deal with and sometimes not enough people to cover it."Why" Trustpilot even has the "Let them know" checkbox is beyond me. All you get, at best, is a "Generic" apology and then nothing will EVER (EVER) be changed. Again, they're just too big.
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Alabama Power provides the valuable combination of competitive prices, reliable electricity supply and unparalleled service to 1.4 million homes, businesses and industries in the southern two-thirds of Alabama. ... Find out who governs Alabama Power, CEO, management council and board of directors.
