As many others have said the worst car rental experience of my life. 1 star is TOO generous. DO NOT EVEN CONSIDER renting a car from this company. I arrived tired, with two young kids and a ton of holiday baggage to an unwashed vehicle with a 3/4 full tank of fuel, with human hair, chopsticks and various other rubbish still in the vehicle.The pickup location(st Pancras) is in a dark multistory car park so impossible to properly inspect the car. Once in the light the cleanliness became apparent and also that the car had existing damage. Of course no one would answer the phone that same day so I returned the car at a different location the following day.A slight scuff to the bumper which Alamo valued at GBP1900 to repair. I have not received a refund for the remaining days on my rental and am receiving intimidating and threatening letters for the collection of the frankly extortionate repair costs.I’m now nearly $7000 out of pocket for 24hrs of rental and a tiny bumper scuff that was pre existing. I will never rent from these cowboys (Alamo, enterprise) again and if you’re reading this I suggest you go straight to a competitor.
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