Was handed over a car in a dark car park at Gatwick Airport where it was impossible to properly check the vehicle….. Alamo scam you by saying minor scratches on the body and any scuffs on the wheel rims are ok . But cuts and gouges on tyres are chargeable…. When handing over a car in the dark it is impossible to verify the state of the tyres especially for minor scratches. The video content that I took could not identify the existing minor scratches in the dark and there is no way of verifying that the tyres were perfect unless Alamo had visual / picture evidence ahead of the hire. The car was used for a journey to/from London parked on a private driveway so no chance of being kerbed. On vehicle return the existing minor tyre scratches were deemed to be my liability and Alamo took my insurance excess immediately…. Despite my disputing this damage with best available images which were inconclusive for both parties they billed me for the tyre and an admin fee circa £190….. This is a scam and I would recommend avoiding Alamo or its sister company Enterprise….Last time I use them without a doubt . Not a good experience at all.
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