Terrible experience with Alamo. On arrival at the desk I was told the previous customer had not yet returned the car and that I would have to wait. 1 hour later the previous customer returned. The staff member asked me to wait a further 5 minutes so he could ‘clean and check the car’ on he’s return. He showed me to the vehical. NOT WHAT I HAD ORDERED!!! I had reserved a medium sized car. And what I was given was a micro car. A fiat 500. So small I had to put the seats down to put my small luggage inside. The car was dirty inside and out. And there was no liquid in the windscreen washer. Overall a terrible experience. I immediately put in a complaint and I’m still waiting for a response from a manager. I’m a frequent car hire user and will never use this company again
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