I am writing this review to share my experience with ALAMO / Enterprise in Scotland, which I found extremely distressing and unfair.I was accused at the rental desk of having caused damage to the vehicle, which I strongly dispute. As a result, £2,000 were immediately taken from my card. I was alone, late in the evening, in a foreign country, and I felt under intense pressure.I was then required to sign documents and accept an automatic vehicle upgrade that I had not requested. I felt I had no real choice if I wanted to leave.Weeks later, the company acknowledged that the damage was not my responsibility and partially refunded the amount, confirming that an error had been made. However, the cost related to the automatic transmission upgrade has never been returned, despite multiple written complaints.What disappointed me most was not only the financial issue, but the way I was treated. I felt intimidated, unheard, and completely unprotected as a consumer.I also contacted a consumer dispute resolution body, but was told that because I had signed under pressure, no action could be taken. This left me with the clear impression that, in this situation, consumer protection was effectively absent.In Italy, where I come from, consumer rights are taken very seriously and situations like this are investigated with much more balance. This experience has seriously damaged my trust in ALAMO and in the level of protection offered to customers in this context.I strongly advise anyone renting a car in Scotland to be extremely cautious and be aware of how vulnerable you can feel in situations like this.
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