I decided to chose Alamo UK even though it was one of the more expensive options when I was quoting, because I have had good experiences with Alamo US for the past 10 years.So, for the first time, I decided to rent a car with Alamo UK, expecting to have the same experience.I chose an electric model because my building provides free charging, but at the time of pick-up they said it was not available and gave me a petrol car instead. Even though I was unhappy, I had to take it as I was already late for my appointment. At pick-up, my wife pointed out scratches on the vehicle and a small cut on the tyre, and the staff member said it did not count as damage and did not need to be reported. Upon return, however, the staff member who received the car said I would have to pay £305 for that exact same cut on the tyre (Something makes me believe this was intentional).I submitted a complaint and was told my case would be resolved within 3 to 5 business days, but the deadline has passed and nobody has contacted me. I DO NOT RECOMMEND – avoid Alamo/Enterprise UK.
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