My advice to anyone thinking of using Alamo. Don’t. They are great when things go as planned but when it goes wrong then they are by far the most apathetic company I have ever encountered. They Issued me with a lower grade of vehicle at JFK Airport, the vehicle I had prepaid for and had been confirmed was not available at JFK but even though I had booked months in advance no one informed me. The vehicle I was given, bearing in mind I had paid for a Premium Crossover was a battered high mileage (very high) standard crossover. They had nothing else and although this was acknowledged as a mistake on their behalf as of yet I have had no refund of the difference. Only an offer of 3 free days rental for a standard car as an apology for the poor service I have received whilst trying to sort what should a simple issue of a refund of the difference. I haven’t asked for anything else than that, and yet 3 months later I have now been told I am not entitled to a refund? So with Alamo if you do not get what you paid for even though it is fully evidenced on your paperwork you will still be told tough luck.
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