On 23rd September I hired a one way car from Newcastle airport to Glasgow airport (£98 plus £200 deposit). On pick up at Newcastle airport I was shown around the car. It was raining heavily and the gentleman walked around the car to check for defects. Due to the heavy rain, he was keen to return to his office. I therefore signed his electronic notebook and started my journey, all of which is motorway driving.Following return of the car to Glasgow airport the lady informed me of a very small defect on the sidewall of the front nearside tyre. She informed me that she would inform her Alamo office in Newcastle and that my £200 deposit would be returned as soon as possible. As my deposit wasn't returned by 9th October), I decided to phone Newcastle Alamo office. Unfortunately, my concern was not resolved. I am disgusted to learn that I am being blamed for this tyre defect and that I will be charged for a new tyre. I am also disgusted and amazed that Alamo allowed this car to be driven with this unsafe defect.Reflecting on many customer reviews, I can see that this is a scam and that Alamo are known to use this as a money making scheme,I will pursue this matter further through British Vehicle Rental and Leasing Association. I wont be hiring a car from Alamo/Enterprise in the future!I would encourage you to avoid car hire through Alamo/Enterprise.
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