After being given a detailed warning in the office about all the damage issues I would be responsible for, we went out to our car with the advice to take pictures of any concerns (in the States, the agent accompanies the client to the car for a dual inspection). We found a couple of large stains on the side of the seats, but chose to drive the car anyway. Half-way out the lot, we realized all the commands were in German, including any instructions on how to change it to English. We brought the car back and a new agent out in the lot declared that this was “below our company’s standards,” then issued us a new, larger car as an upgrade.Halfway from Edinburgh to St. Andrews, the tire pressure warning light came on, advising me to check the tire pressures, then reset the warning light. With our tight driving schedule, I wasn’t going to return or go out of my way to find a tire company, so we drove on with that warning light on, and the worries that produced (I didn’t tell my wife). We finally found a tire company where they efficiently checked the tire pressure, said all the tires were at different pressures, read the proper amount on the door panel, and properly adjusted all the tires. However, no matter how hard he tried, he couldn’t reset the warning light. He advised us that if we drove 30 mph for 30 minutes, the light should go off. (No charge, but a 20 pound tip for the peace of mind). That didn’t fit into our driving plans, so we drove the rest of the way with the light on, at least knowing the tire pressures were correct.We arrived in Glasgow, explained the situation to the local agent, who was very supportive and apologetic, explaining the constant issue of tire replacements on rentals. He didn’t charge us for the slight top off of the gas tank, and asked if he could do anything else. The Edinburgh manager was alerted and quickly offered “make up for the issues,” simply to keep a bad review away. Two weeks later and no offer or action. Bottom line—avoid Alamo in Edinburgh.
Claim your business profile now and gain access to all features and respond to customer reviews.
