The initial experience of hiring a car from Alamo at Gatwick Airport was fine. Pictures were taken of all visible damage and the Alamo representative was informed and the items duly noted.Despite discovering a defective window operation shortly after collection ( that we had not been made aware of ) the car was acceptable.Upon return to the same Gatwick location, the car was inspected and the representative confirmed the condition was as collected.We therefore did not expect, approximately 5 weeks later, to receive notification that damage had occurred to a door, and that a considerable amount of money had been taken from our bank account to cover the cost of the repair. The damage had certainly not occurred during our hire of the car, as inspected and confirmed by their own staff.This is outrageous and unethical practice will mean, we will never use Alamo or their associates in future.
Claim your business profile now and gain access to all features and respond to customer reviews.
