ZERO STARS! AVOID AVOID AVOID!20km onto our drive the engine warning lights came on and the vehicle went in to limp-mode on a very busy motorway heading out of Marseille airport.We had to arrange our own breakdown as Alamo refused to do it. It took two hours to turn up after many phone calls back and forth with Alamo.The breakdown service wouldn't take the vehicle as it was "drivable" in limp-mode. This is the agreement they have with Alamo.So back onto a very busy 130kmp motorway at 18kmp which is all the vehicle would do.Managed to get off at the next junction without getting killed. More phone calls to Alamo to get a replacement vehicle, with always a promise they would ring back but they never did. Limped 35km to the hotel trying to use back roads to avoid accidents. Eventually at the hotel another phone call and again a promise of a return call from management. Guess what? The office closed and no call was recieved.This is the worst company of any kind I've ever dealt with EVER.LET'S SEE WHAT TOMORROW BRINGS!Oh, and I had a 95year old in the car with meUPDATE - No return phone call in the morning and when I rang them again "surprise" they have no record of my phone calls.I took matters into my own hands and drove (in limp-mode) to the nearest Alamo office. I was then told that there are no cars available and would have to drive back to where I picked it up from. This would have been impossible due to the engine being stuck in limp-mode. After having a very forceful conversation with the staff we were driven to what amounted to a back street garage with empty beer bottles, litter and an old mattress strewn all over the lot.We were given a much lower spec vehicle which was badly damaged on every panel and bumper, filthy on the inside and out and not fully fuelled up.No help was proffered to us to try and resolve what was Alamo's issue with a faulty, dangerous vehicle.No effort was made by Alamo staff to get us a vehicle which worked.THE WORST COMPANY I'VE EVERY DEALT WITH!
Claim your business profile now and gain access to all features and respond to customer reviews.
