Rented a car for one week out of Alamo Heathrow. Returned Jan 31st. Wound up with some small scratches due to a speeding car that cut me off in a roundabout. All reported on the 24th. Scratches were so minor when returned the car the employee couldn’t see them. He told me they hold a damage charge and the cost would be minor if anything and I would get a refund shortly. Enterprise DRU (parent company) has been holding £2,000 since then and after numerous emails the only response is it takes up to 60 days to process….meanwhile no estimate/proof of invoice for scratch repairs (they probably keep renting out the vehicle and probably charging every subsequent renter for the same thing). So it has been five weeks and I get the same runaround of they are awaiting additional information. What a scam to hold onto money hoping you forget!!Update - After copying the CEO and disputing this transaction via my credit card who needed a detailed invoice showing the cost to repair (vs an estimate) I finally got my refund back! Over two months of follow up.
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