This company are nothing but scam merchants. Avoid. I handed the car back in perfect order and they were ‘too busy’ to look at it. As we had had no issues they said we could leave the keys in the box. I subsequently got a bill for £1321 for a ‘missing parcel shelf’. This shelf was 100% in the car under the boot floor when we left as we even checked the compartment to make sure we hadn’t left anything in there. The rolled up parcel shelf was in there. Their ‘proof’ is a picture of any empty boot - not even a picture of the compartment it is stored in! Complete scam. I now have to fight with this dishonest company through my credit card as they do not answer ‘claims’ via their formal process - all you need to know to know this is a deliberate scam or why would you not engage and admit your error?
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