I booked with this company, based at Glasgow airport, for the first time 3 months ago. Their policy does state that I would need to leave my credit card details. I only had a debit card and was told that would be absolutely fine. 3 months later, I booked with them again - expecting the same to apply. Not so. I was told that I could not have the car I had reserved as I did not have a credit card. I said that my husband would ring them with HIS credit card details. This was not acceptable as his signature was required. So I was stranded, in the dark, with my suitcase and no way of reaching my final destination. Thank goodness for Europcar, without whom I have no idea what would have happened. I had a rental car from them, paid for with my debit card withing 15 minutes. Absolutely shocking service from Alamo. Will not be using them again
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