If I could give zero stars, I absolutely would. The service I received was appalling. I booked a car through Rentalcars.com and received a confirmation for pick-up at Manchester Airport. This was clearly a local hire, as stated on the booking form, and entering a boarding pass number was listed as optional.When I arrived at the hire desk, the agent—who looked visibly bored and frustrated—took my documents and spent five minutes tapping away at his computer before disappearing into the back office for another five minutes. On his return, he told me I was being refused the car because I didn’t have a boarding pass, claiming it was a condition of hire.I explained that I didn’t have a boarding pass because I hadn’t travelled by plane—this was a local hire. He then, clearly thinking he was being funny, asked for a ferry or train ticket instead. His tone was rude and obnoxious, and the way he spoke to me was completely unacceptable.I asked to speak to a manager. With an eye roll, he disappeared again, and after another wait, the manager arrived. Although the manager was far more polite, they simply repeated the same point: I was being refused the car because I didn’t have a boarding pass.This is an utterly ridiculous rule and an enormous waste of my time. The entire experience was frustrating, and the poor attitude of the agent made it even worse. Very poor service. Avoid if you can.
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