We reserved a car in UK at Glasgow Airport via booking.com. It was paid and confirmed. But when we arrived to the Alamo counter, the representative run some "address check" on my UK driver license, said that it "does not go through", and refused to give me a car. We asked her to check my wife's DL and she said that "it did not go through either". We called for the manager, but he said he cannot do anything. Our DL address is the house we own, where we lived for last 13 years, and we never had any issue with any checks before. Note also that our DVLA check went through with no problem, and Alamo terms and conditions do not mention ANY additional checks. We were forced to turn to another company (SIXT) across the hall. It had no issue with our DL addresses, checks etc and gave us a car, but we had to pay twice more.
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