alamo.co.uk

If I could give zero

(If I could give zero, I would)I had one of the most stressful and frustrating rental experiences with Alamo (Enterprise Rent-A-Car UK Limited).When I collected the car at Heathrow, the front bumper was already damaged. I pointed this out to the staff, and they confirmed it was recorded but thankfully, I also took photos and videos for my own records. Within hours of driving, I noticed the car pulled heavily to the left, suggesting issues with the tyres or alignment.When I returned the car at Edinburgh Airport, I again took photos showing the car in the same condition. Despite this, I was immediately sent a shocking bill of £2,250 for the same bumper damage I had already reported at pickup.The problems didn’t end there: • They withheld my deposit throughout the dispute process. • They repeatedly tried to charge my card before even completing their investigation. • They added hidden “premium location fees” that were never disclosed. Honestly, it felt like I was paying their own branch rent, how is that even justified? • Communication was terrible: endless transfers between teams, vague responses, and weeks of waiting for updates.It took over a month of chasing and sending my photographic evidence to finally prove I was not responsible for the damage. The only reason I avoided paying thousands for something I didn’t cause is because I had taken my own photos and videos.And after all this, their closing message to me was: “We hope you return to us for your future car rental needs.” which honestly felt like a joke after such a nightmare experience.This entire process was deeply unfair and borderline fraudulent. Customers shouldn’t have to fight this hard just to avoid false charges and undisclosed fees.⚠️ No, I do not recommend Alamo (Enterprise Rent-A-Car UK Limited). Don’t fall for their “affordable” prices. It may look cheap at first, but it quickly turns into the most expensive rental once they add hidden charges and false damage claims.

Date of experience: Aug 06, 2025