Booked online via Expedia: $1,310 NZD due at pick-up (all fees included). At Bristol Airport, Alamo suddenly demanded $3902.76! — nearly triple. With two small children and no other option, stranded at Bristol airport car rental, I was forced to pay. The desk team repeatedly assured me that £500 ($1000NZD) of this was a refundable deposit. The car was returned in perfect condition, but no refund has ever been made.Since then I’ve heard only contradictory excuses: first that the deposit would be refunded, then that no deposit was taken, then that I’d “opted for extras” (I hadn’t). After chasing multiple times, I’ve simply been stonewalled.Reading other reviews, this is clearly a pattern of poor business practice at Alamo Bristol. Avoid at all costs.
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