Because of French Air Traffic Control strikes I contacted Alamo to try and delay car collection by 48 hours. I was told my only option was a refund. The customer service person asked me if I would like him to process it. I said yes. He didn't and on discovering this 10 days later I've now spoken to at least eight customer service people over the past month to try and secure the refund. It still hasn't happened and is being treated as a 'no show'. We went with Alamo because we thought we would be able to trust them. I'll never use them again, or pay for any car hire in advance. Absolutely appalling customer service.
Claim your business profile now and gain access to all features and respond to customer reviews.
