Rented a car at Edinburgh Airport. Arrived well on time. Waited close to 2 hours. Got the car keys, however wasn't tanked to full. Didn't sweat it but took a quick foto, as was running late by now. Nobody on the parking lot to check with. Drove the car. On return had to wait ages, got subjected to a super detailed check, which seemed like they were looking for anything to charge us with. Got home. Week later got an email with a 35 charge because I'd have had a parking ticket. No details, not link to how to deal with it, just a notice and a bill. No link to email them, als not on their website. 35 Ukp is €50 by the time my bank has paid it! For NOTHING. I'm shocked, this is by far the worst car rental experiece ever. Let me add that the people working on site were lovely. It's just the management hiding in an office somewhere that really need a reality check. I feel silly for not checking trustpilot before renting. Lesson learnt. Never again.
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