We hired a car from Alamo Heathrow and were charged extra for picking up at an airport, even though the website made it clear there were no extra charges for this. They also duped us into taking insurance we didn't need, and failed to tell us about the extra taxes and charges that this incurred. And then, of course, they didn't refund our deposit in full and didn't bother to tell us what the deduction was for. We felt scammed but helpless. We don't live in the UK, we were there for just 3 days and ended up paying nearly £500 for an economy car. Apologies for the long saga but I hope this helps anyone else who is planning on hiring a car from this company. My advice: DON'T!
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