Wish I had read the reviews here before hiring.My train was cancelled meaning I couldn't collect my car at scheduled time. I phoned Alamo 4 hours ahead of my scheduled collection time to modify my car pickup time. I was assured on the phone that a file note would be made and the message would be passed on to the depot.When I arrived at depot I was rudely told I was late, my car was gone, and I would have to pay €330 upgrade to an SUV. My whole holiday was at jeopardy so I was forced to upgrade at an extra cost.I've since put a formal complaint to the company but had no success and simply told it was my fault for being late.THIS COMPANY ARE DISHONEST, DISORGANISED AND A DISASTER.Dont make the same mistake as me! Don't risk your holiday with these clowns.
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