Picked up car in Vancouver and paid extra for a Sat Nav which was not charged. When this was pointed out we were told to “charge it” which was the old “Tom Tom” Sat Nav. This never worked at all during our holiday.We dropped the car off at Banff and were charged a “drop off” fee of 300 Canadian Dollars. We were informed that the car had to be returned to Vancouver and that this charge covered the transportation back from Banff.However during a conversation when we dropped the car off my husband asked the gentleman if they waited until they had a few cars before returning them to Vancouver. At this point the gentleman informed us that the car would not be returned to Vancover but would be hired out from Banff.We have asked Alamo for a refund of the “One Way Drop Off Fee” which they have refused. Obviously most customers are not aware of this.AVOID THIS COMPANY AT ALL COSTS
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