Dreadful. We normally hire our cars direct with car companies (haven’t used Alamo before). We booked a hotel through Expedia and as part of the package came a car with Alamo.We arrived late at night, had been travelling for 13 hours and just wanted to get to hotel. When we arrived they said we had missed our booking and the car had gone. But they had a better car we could pay for. Being tired we just accepted this as we had to drive an hour to our hotel. We were charged £160 for the upgrade. Would never use again.
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