We rented a car using their global website. When we arrived at St Pancras branch for pick up they said that the car we reserved has faulty gear and instead of an automatic they can give us a manual car or we can wait 4 hours for a rental to be returned. We said we can't drive manual and asked for another segment (even smaller) but they didn't offer any. 4 hours later we returned and the car they offered was electric even though we rented gasoline since it was going to be long road trip. They said they don't see any details other than the segment and if we want we can wait for other returns until they close up but cannot guarantee anything. We've never used an electric car before and didn't know the infrastructure as we were tourist but they assured us that it has good range on full charge and support supercharging so we can charge while having a coffee. They gave us a Zoe 50 kwh and it barely had 200 miles range and the fastest charge it supported was 43 kwh. We had to stop every 3 hours to charge at least 1.5-2 hours, paid over 100 pounds as parking fees in charging stations. TL;DR they don't care about the customer, try to give what car they have no matter your reservation, mislead the customers until they get rid off you.
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