We had a really bad experience with Alamo London Heathrow. After letting us stand outside the office doors guarding our luggage for 1h with no chance to sit down - with a 2 year old, a 79 year old and a 87 year old, we were offered two cars smaller than the category we booked (7 seater booked, 5 seater was offered). This wouldn't have worked due to our amount of luggage and child seat.After 1h, suddenly a people carrier one size larger then we booked got available - for a 3000 GBP surcharge for the 10 days. We had already paid 1000 GBP for our original rental in advance. Included in that surcharge was a "prime location" pick up fee - ridiculous as we had a valid reservation already for the same location. The car we got in the end was dirty and in bad condition. It hadn't been cleaned at all after the last customer. I do not recommend using Alamo out of London Heathrow at all.
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