Dreadful experienceWe rented a car for a long weekend in Saltsburg mid March 2024. It started well, the car was ready when we arrived and we even got a "Small upgrade" for free. The service at the reception desk was good.We returned the car slightly late (30 min), and tried contacting the office by phone and email to warn them and inquire about potential extra costs. No luck. No response.Cost of the rental was initially £153 (£180). Less than 4 hours after dropping the car, to our surprise we got a final invoice for an extra 103 euros. Some of the charges surprised us (RATE CHARGE 38.31 Euros, 38.31, WINTER FEE 4.16 euros, SURCHARGE 12.32, plus VAT of course and a contract fee!!)We then emailed them back twice asking what those charges were for...on the 22/03 - no response, on 05/04 no response. Money has been taken from us...Will not be using Alamo again, and will not recommend it!!
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