Avoid Alamo as a Car Hire Company. I hired a car at Glasgow airport for 3 days. They tried a hard-sell me extra insurance, breaching various FCA regulations in the process e.g. not providing detail of the product or whether I already had cover elsewhere. As I signed the vehicle acceptance I was informed that "The tyres are all OK". First time in 27 years of hiring cars at Glasgow Airport that tyres were mentioned specifically on collection. On return they managed to find a 4mm defect on a tyre and are charging me £140 for the repair (£78 of this is Admin Costs). When I went to take a photo of the "damage" I had problems finding it as it was so small I stated that I considered it wear and tear and I'd like to challenge the damage report - they ignored this and went ahead with the repair and charged me for it. The repair bill details that they provided show a repair carried out more that 2 weeks later. I think that they continued to hire that car to others as the tyre was fine - or did they really consider it damage and didnt use one of their vehicles for 2 weeks? As other say avoid Alamo and Enterprise. My credit card company is being supportive and fighting my case for me. There were other aspects of this experience that were far from ideal. There terms and conditions documentation runs to 11 pages and you are asked to sign a tablet saying that you accept them without being given access to them. I had to sign/initial a tablet, in a carpark three times with only the final page, with signature panel, visible. I'll stop now ... just avoid Alamo.
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