We had a very bad and disappointing experience with Alamo.I booked a small car for a week to travel around England. We arrived on time and wanted to pick up our car on 30 May 2025 at Stansted Airport. Unfortunately, we couldn't. One reason we chose this company that they promised that we could pay by debit card. We tried 3 different cards (issued in two different countries, Austria and Hungary), but none of them worked. We called our banks, but they said there was a problem not on their side, but at the paying terminal. Alamo also was not accepting payment by Revolut (that would be our 4th option).The staff at Alamo counter was not helpful and couldn't solved this problem, but instead they cancelled our booking. At the end we had to find another company at the airport and rent a car from them. There we could use our cards without a problem.It was a very frustrating experience as we spent 90 minutes to sort this problem out, we had to hire a car from another company and on the spot it was much more expensive. We also had to hire a much bigger car than what we planned, so this affected our whole trip, but we had limited options.All in all we will never try to hire anything from Alamo, as they have limited payment options, ineffective staff and as we had a very frustrating customer experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
