DO NOT USE ALAMO HEATHROW. TYRE SCAM!!!! BE WARNED!ONE STAR IS TOO MANY.I am writing to formally address a concerning issue with the return inspection of a vehicle under Rental Agreement #8J9JCL, collected and returned at your facility. I have been a loyal Alamo customer for several years and have always appreciated your service. However, the experience during this rental has prompted me to seek your assistance for a fair resolution.Upon collecting the vehicle, I conducted a pre-delivery inspection with a staff member named Omar, who identified himself as new to the role. I immediately noted significant damage to all mag wheels/rims, particularly the front passenger wheel, which was severely scuffed. I expressed concern about its condition, jokingly remarking, “Has my wife been driving this?” Omar acknowledged the wheel damage but assured me that the tyre itself was in good condition, specifically checking for “bubbles or splits” as per Alamo’s damage criteria. He confirmed the tyre was roadworthy, and I accepted the vehicle based on his assurance.On returning the vehicle on June 16, 2025, at approximately 18:30, the inspection was conducted by another staff member (Staff Member 2). He immediately focused on the front passenger wheel and expressed uncertainty about potential tyre damage. A third staff member (Staff Member 3) was called to inspect the tyre and similarly stated he was unsure if the tyre was damaged. Subsequently, a superior (Staff Member 4) briefly examined the tyre, ignored my attempts to engage, and concluded that the tyre was damaged, resulting in a potential charge of £280. This conclusion was reached without clear evidence or explanation, despite the initial staff members’ uncertainty.I object to this charge for the following reasons:1. During the pre-delivery inspection, Omar explicitly confirmed that the tyre was undamaged and roadworthy, despite the wheel’s condition, which I flagged at the outset.2. The return inspection revealed inconsistent assessments: two staff members were uncertain about tyre damage, while the superior’s brief inspection led to an immediate charge without transparent justification.3. The lack of clear communication and the dismissive attitude of the superior during the return process do not align with the fair and professional service I have come to expect from Alamo.Given these circumstances, I believe the potential £280 charge is unjustified. The tyre was deemed roadworthy at collection, and the inconsistent evaluations during the return inspection do not provide sufficient grounds for holding me liable. As a loyal customer, I kindly request:- A full waiver of the £280 charge.- A formal review of the inspection process to ensure clarity and consistency in future assessments.- Confirmation of the resolution in writing.
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