I rented a vehicle from Alamo/Enterprise UK (contract #834MYY, May 2025) as a foreign visitor. The experience ended with unjustified charges, a lack of transparency, and no accountability.Upon arrival at the branch, I was told that no car was available from the category I had reserved — unless I waited indefinitely. Under pressure, I accepted a forced “upgrade” and was charged €69.96. This was not an option — it was the only way to get a vehicle.Worse still, I was never informed, either verbally or in writing, about the London Congestion Charge scheme. No one at the branch told me I had to register or pay the £15 daily charge online. Days later, I received automated emails saying two £125 penalties had been paid to Transport for London on my behalf — without any notice or chance to pay the standard fee. Alamo then charged me £70 in administrative fees on top of this.As a visitor unfamiliar with UK toll systems, I had no way of knowing that I was driving into a charge zone. No warnings, no mention in the contract. Just charges, after the fact.I have formally disputed the penalties with TfL and filed a complaint with the BVRLA. I am also preparing legal escalation and a chargeback request for the fees involved.This is not how transparent, customer-oriented companies should operate. Foreign renters beware — Alamo/Enterprise UK will charge you for things you were never told about, and then hide behind small print.Full documentation, including legal letters and supporting evidence, available upon request.
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