I had a poor experience with Alamo’s Heathrow branch. Every time I called, I was given different information—pricing, return options, and vehicle availability all changed depending on who I spoke to. I was told calling directly would offer more flexibility than booking online, but that wasn’t the case.Promises were made and then reversed: a reservation for my 82-year-old father couldn’t be held as assured, vehicle return options changed, and quoted rates were inconsistent. This kind of service is confusing and unreliable. I expected better - not surprised at their pitiful Trustpilot score...
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