Scammers! They rented me a car with more than 22,000 miles/33,000 km on the tyres (they admitted this when I inspected the tyres with them for the return) and then pretended that a scratch on the aged tyre with a depth of 0.5mm that was there before I took receipt of the car would need to be assessed for costs by their technicians. They said they would inform me of any costs and deduct from my 237 euro retainer. I refused to sign their statement, which said I had damaged the car in an accident - I definitely had not. They then charged my credit card the full deposit before I had even left the office. I'll report it as a fraudulent transaction the moment I get home. I recommend blocking your credit card before returning the vehicle if you don't want to be scammed. Strangely, they were charging another customer for hundreds of pounds of 'damage' as I arrived. Avoid!!Update: The BVRLA dispute resolution service that you are referred to is partly funded by Alamo/Enterprise itself. Hence, very little interest in addressing fraudulent, yet presumably quite profitable, business practices. As you can imagine, BVRLA basically responds that "you signed, you should have noticed any damage, you better suck it up". So be prepared to go a step beyond this, as it is merely there to waste your time.
Claim your business profile now and gain access to all features and respond to customer reviews.
