I really don’t want to even give one star. The most dishonest company. We rented the car online and picked it up at Lisbon international airport. After initial check in for car rental at Alamo office at the airport, we were directed to the garage where there was a small office and the guy just handed the keys to us and pointed where to go to get the car. I asked him to go with us to give us the basic information on the car since it was a Toyota hybrid model, and my husband and I didn’t know anything about this type of car. He was dismissive and said it just like any other car. The garage had very low lighting and cars were parked so tightly and close to each other. My husband tried to turn on the car, get our phones paired in to use the gps with no success. So, I went to the guy he asked for help. He never offered walk through the car.Anyways, when we got to our hotel and saw the car in daylight I noticed some scratches by the frame of the windshield. Unfortunately, we did not take pictures of the damage. Long story short, they charged us for the damage that had already existed. They asked for pictures from the day we received the car. We explained due to above mentioned conditions of the garage and ignorance of the guy at the garage we did not have any pics. Also, they over charged us for the tolls. They told us to use the device that was installed in the car to pay The tolls (similar to ezpass). Another scam that they played was every time we paid tolls using the devise, we were charged extra $18 for €3 or the most €5 tolls.
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Alamo Rent a Car is a car rental agency in the United States.
