I had booked a car from Alamo via booking.com, and while booking I had to give my credit card number as a guarantee. While picking up the car in Lisbon Airport, they told me that I had to make another payment with my credit card, because the first one was just a guarantee. When I returned home I realized that both amounts had been taken immediately. Communication on the website and emails did never get a reply. Also booking.com was no help for me; they just said I had to phone to Alamo. Finally I contacted my credit card filing a complaint because of fraud. Now after 4 months I got my guarantee back, but I don't know if it was refunded by the card or actually by Alamo.I had booked the car through Alamo, but actually I got the car from Guerin, which seems to be the same.The car was ok, nothing to complain.I am just disappointed how big my trouble has been to get my money back.
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Alamo Rent a Car is a car rental agency in the United States.
