Today I had an unfortunate experience with Alan Day New Southgate regarding an appointment I made for my Volkswagen under warranty.I called them in November regarding warning lights appearing on my dashboard and the earliest they could schedule an appointment was January 29th.After waiting for this long period, I received a call today 28th of January to inform me that I should call back next week to reschedule or consider booking my car with a different dealership.This lack of communication and accountability is disappointing and unacceptable,especially after such a lengthy wait.While I understand that scheduling can be challenging, situation reflects poorly on the service provided by Alan Day I expected better handling of warranty appointments especially given the urgency of vehicle safety concerns.I hope that future customers have a smoother experience but I would advise anyone needing assistance to consider other options.
Claim your business profile now and gain access to all features and respond to customer reviews.
