Visited the branch at New Southgate on Friday 16/01/26 and spoke to a member at the service reception regarding an issue with my braking system on a VW Polo.I was informed that a diagnostic charge of £270 would be payable to ascertain or not the defect. I decided not to proceed. I have since had an independent motor mechanical technician to inspect the vehicle. The computer programme facility on the dashboard of the vehicle needed to be changed. Does not say much for your service receptionist as to the knowledge and understanding of the motor vehicles (VW) you sell !!!
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