AVOID AVOID AVOIDIn December 2025 I used hampstead dealership for a waiting oil and brake fluid service for my 73 plate CADDY. When the van was ready to collect I notice the new pollen filter was on the front passenger seat not fitted thereafter I decided to check the engine bay and found oils spillages on the engine cover and oil level below half, After highlighting this to the reception staff the disappointed technician returned to clean the oils spillages and stated the oil level was fine which I disagreed with he then replace the pollen filter. Even in a rush he incorrectly fitted the glove compartment after speaking to the service manager whose attitude was hostile towards my complaint this was then refitted correctly by another member of staff. My first experience with this dealership was disappointing and incompetent on behalf of the technicians. This dealership is all about quantity and not quality they are far below the expectations set by Volkswagen standards the customer services and working practices need to be reviewed by VW UK and the attitude of the service manager unacceptable. Unfortunately I would never use this dealership again !! The video footage from the dealership is transparent with the sequence of events regarding this feedback.
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