Biggest bunch of cowboys I’ve ever seen!! Should call this place ponderosa ranch!!!Vw review Where to start. If I could give no stars I would. Shambles from start to finish . Not sure this dealership could run a bath. From the collection of my vehicle , waiting 2 hours for a handover. To the car being covered in specks of white paint and the salesman telling me they had the garage painted so probably over spray from that! So waiting 2 hours for a handover and the salesman is buffing out paint in the showroom! Not ideal and the car should have been checked prior to handover?!So a few weeks into owning the car and the boot decides to fail. So no access to get it open. Earliest availability 3 weeks! Back and forth between warranty and after 3 weeks the boot finally got fixed!!!2 weeks later the car goes into limp mode. Vw roadside assistance called and stated it had no coolant. 3 days later same issue same problem. Following day same again!! Gets taken to my local VW garage who carry out inspection. A coolant leak into the engine! Oh no! Complete write off!!! So a month in a nothing but issues. Sometimes you get sold a lemon and you expect it to be sorted in a reasonable manner , these things can happen. So after the tragic diagnosis of the car I formally write stating I wish to reject the car and terminate the agreement. I still got charged monthly payments on the car and had had the joy of being informed I was entitled to a courtesy car whilst they went through all the policies and paperwork. A few weeks into hoping this could be resolved so I could get into a new car, I received a message to say my car was fixed and the courtesy car I was in was being recalled. Aha! My car was not fixed and no work had been authorised yet! So courtesy car was extended….until enterprise then billed me over £1000 in charges for the luxury of having a courtesy car. All whilst still paying monthly payments!! So my deposit money, monthly payments and now incurring hire costs, VW ensured I would be refunded all this money and the charges would stop! Hahaha wrong AGAIN!! I continued to be charged!! This went on for over 3 months!!!I have since been refund all my money. I asked the question of goodwill and if after this horrendous ordeal and undue stress I would be compensated with an offer of sincerity , but no! Steve Salmon I believe general manager stated all money was refunded and no such gesture would be offered!!! This is from start to finish the most unprofessional dealership of any brand I have ever dealt with. Not even a letter/email or phone call to apologise for everything. Radio silence.
Claim your business profile now and gain access to all features and respond to customer reviews.
