Complete and utter rip off. Giving Volkswagen a bad name and should not be affiliated with the brand. Took my car for a minor service (with no issues) the smug salesman recommended a fuel and aircon service. Car was returned to me with no/faulty heating. After a week of trying to contact the service team I was told by the salesmen that the issue was not a result of their work and I would have to pay £275 for an investigation and whatever the cost of the additional repairs. Basically ripped off in the most rude and unprofessional manner. Terrible organisation. VW New Southgate. Avoid at all costs. Would recommend Marshall VW, in Loughton as an alternative. The single star review they received is only due to the fact a zero star rating is not an option
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